Madīnat Sittah Uktūbar Verbal and physical abuse of front-line staff is on the rise.
In contexts such as healthcare, mistreatment of staff is so prevalent that it is commonly referred to as an epidemic.
CTV News invited me on Sunday to discuss the new paper we just published with Dorit Treister, Daniel Altman and Anat Rafaeli, where we investigate methods to reduce mistreatment of staff.
Link to the interview: https://lnkd.in/dgHpREmF
Link to the paper: https://lnkd.in/dSRXhDBe
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